At Beauty Loom Canada, we prioritize delivering your favorite cosmetics efficiently and securely across Canada. Below is our shipping policy to ensure a smooth shopping experience.
1. Shipping Areas
- We currently ship within Canada only.
- Orders placed outside Canada will not be processed.
2. Processing Time
- All orders are processed within 2-4 business days (excluding weekends and holidays).
- During peak periods or special promotions, processing times may be slightly extended.
3. Shipping Rates and Delivery Times
- Shipping rates are calculated at checkout based on the delivery address and order weight.
- Standard delivery takes approximately 5-10 business days, depending on the destination and carrier availability.
4. Shipping Address
- Customers are responsible for providing accurate and complete shipping addresses at checkout.
- Beauty Loom Canada is not liable for delays or lost packages caused by incorrect or incomplete addresses.
5. Shipping Confirmation and Tracking
- Once your order has been shipped, you will receive a confirmation email with tracking details.
- Tracking information may take up to 48 hours to update.
6. Delays and Carrier Issues
- We are not responsible for shipping delays caused by carriers or external factors such as weather or emergencies.
- If your package is delayed, please reach out to the carrier with your tracking number.
7. Undeliverable Packages
- If a package is returned to us due to being undeliverable (e.g., incorrect address, failed delivery attempts), the customer is responsible for any additional shipping costs to resend the package.
- Refunds for returned orders will exclude the original shipping fee.
8. Lost or Damaged Packages
- If your package is confirmed lost or damaged in transit, please contact us within 7 days of the estimated delivery date to resolve the issue.
- Claims are subject to carrier investigation and resolution policies.
9. Changes or Cancellations
- Order changes or cancellations must be requested within 24 hours of placing the order. After this period, orders are final.
10. Contact Us
If you have questions about your order or shipment, feel free to contact us at [email protected].
By placing an order with Beauty Loom Canada, you agree to this Shipping Policy. Thank you for supporting our Canadian business!