ORDERING ONLINE
ITEM AVAILABILITY
Item Availability / Temporarily Out of Stock
If an item selected is temporarily out of stock at the time of your order, you will be notified via email and advised of the expected ship date of the backordered item. Backordered items are shipped as soon as they are available. Please note: The actual delivery date of your order depends on the shipping method you select.
PAYMENT OPTIONS
The following credit cards are accepted for payment*
American Express
MasterCard
Visa
PayPal
We're Sorry, We Do Not Accept
CODs
Layaway plan
Personal Cheques
Money Orders
Payment Authorization
All purchases are subject to bank authorization prior to processing. Only authorized purchases will be processed and shipped.
Payment Authorization Holds
When placing an order using a credit card or debit card, two transactions will be posted to your account.
• The issuing bank for your payment card will place a hold on the funds in your account in the amount of your purchase when an order is authorized. This action reserves the funds for the pending charge.
• You will subsequently be charged for the order which removes the funds from your account. The charge may vary from the amount of the authorization hold if items within the order are not shipped.
• If an order is cancelled, the authorization hold will be removed by the issuing bank. For details on the removal of authorization holds, please contact the issuing bank’s customer service. Because this process is specific to each bank, we regret that we cannot provide assistance with the removal of authorization holds."
ORDER ENQUIRIES
With a Beauty Loom Canada Account, you can check the status of your most recent orders by visiting our Order Status page. This is the easiest and fastest way to get current information regarding your Beauty Loom Canada Online orders.
For orders shipped within the Canada, when you click on the Order Status page, you will be prompted to log in with your email address and password. An order summary page will provide you with detailed information about your current and past orders. After your order is shipped, your tracking number, if available, will be displayed. To track your order via the carrier's website, you may click on the tracking number to view the delivery status of your order. Please note: some carriers may not have tracking information available for up to 24 business hours after the order is shipped.
ORDER CANCELLATIONS
If you would like to cancel an online order after it has been placed, please contact us by email at [email protected] within one hour of placement. We will do our best to accommodate your request.
Occasionally, orders or parts of an order are cancelled for various reasons. Some reasons are:
Item(s) are not available
Difficulty in processing payment information
Cannot ship to the address provided
A duplicate order was placed
By customer request
Purchase limits have been exceeded
If your order is cancelled, you will receive an email to advise you. You will not be billed for any cancelled items. If you have questions about a cancelled order, please contact our Online Service Experts at 1.800.588.0070 or via email."
SECURITY
At Beauty Loom Canada Online, we understand how important security is to you. When you place an order at Beauty Loom Canada Online, we encode your information using Secure Socket Layer (SSL) encryption technology. This is the most advanced consumer online security technique to date. You can be assured that your order will be placed safely and securely. We employ government-approved encryption software. To find out more about SSL encryption software go to:
HTTP://COMPNETWORKING.ABOUT.COM/CS/SECURITYSSL/G/BLDEF_SSL.HTM?TERMS=SSL
In order for encryption to take place, your browser must have the SSL protocol. The browsers that have this software are the following:
Internet Explorer 6.0 and higher
Mozilla Firefox 3.0 and higher
Safari 2.0.4 and higher